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Who needs heroes? Get yourself an authentic leader.

The practical application of a theoretical leadership concept such as Authentic Leadership has always been at the forefront of my brain and work (sometimes these two are even aligned). In my last blog entry I reported of my current undertaking: to investigate about what employees think of Authentic Leadership. Is it a recognized leadership quality? What do people affiliate with the term authenticity in leadership? Do they consider it as an important leadership trait? Questions like these and more preoccupied eight interviews so far and together the participants and I had pretty intensive conversations about this topic. With surprising results!

Without wanting to talk too much about the materials that are lying partly raw and untouched at the bottom of my iPod I still want to pick out one issue that seems to be important to those people I have already talked to.

Setting up employees for success

The quality employees appreciate most in their managers is a genuine desire to help people succeed. This is a clear outcome of our conversations, no matter what person I spoke to. I heard tales of managers people worked for decades ago, or current bosses; women and men alike, no matter the age or years of work experience: the most admired, recognized, appreciated and liked leader behavior is the active and conscious development of subordinates. It also can come in many forms: direct (working in the same office) or remote (working in a different state); frequent or random; personal or via training seminars.

Whenever an employee feels that their work is not only acknowledged, but that they professional forthcoming and their personal growth is an important objective for their boss, they will return it with great loyalty and good work results.

Implications: the leader’s superiority is at stake

If it is true that authentic leadership, amongst many other qualities, is associated with the development of followers, then we need to consider the implications. First, it is hard work for managers! How many leaders and managers think they have the time and energy to actively support their employees’ professional growth? It takes not only will power but a conscious wish for others to succeed – in addition to their own work loads, their own development, their own career aspirations etc. Second, many leaders might ask themselves: where will it lead? Will I become redundant? Will my employees know more than I do, become more powerful than me, or more valuable for the organization? For less visionary managers these might seem like valid arguments against a conscious decision to want their employees be set up for success – at every single opportunity. They might fear to lose their superior status as the boss, the ‘maker’, the one who knows best.

This issue has been discussed in the German business literature for a long time. In preparation for an exam I’ve been reading about the term “Selbstführung” (self-leadership), leadership that does not make the leader redundant, of course, but assigns her/him different tasks: coaching, advising, facilitating the self-leadership of employees. In the long run, some argue, the leader will become less important, an outcome that some managers may experience as “Narzisstische Kränkung” (narcissistic mortification). Others even question if leaders would still carry the “Feuer der Führung” (the the flame, or spirit of leadership) within them once they have been disillusioned of their own superiority and been made into facilitators of others’ success. This status of managers is called the ‘post-heroische Form der Führung” (post-heroic form of leadership), and it has been pointed out that it might be rare to find the appropriate leadership material for this kind of role for the reasons just mentioned.

Creating new leaders through authentic leadership

Of course, we are all geared towards looking after Number One first. I’m not so naïve to suggest that employees have to come first, regardless of the manager’s own professional and personal situation. But once this is settled, I believe that it is the role of a manager to make sure their employees are supported as intensively as possible. The reasons for me are quite obvious: great employees reflect a positive picture on the leader to outsiders. Unmotivated or unprofessional subordinates do the opposite: they will make their managers look bad, too. Furthermore, many managers wish for more loyal, participating and interested employees. Well, what goes around comes around: if they invest in them, they will get back what they put in. In other words: if managers actively help their followers to become the best that they can be, they will not simply work for them but with them. And third: the organization as a whole will benefit enormously if leaders help create a more independent, stronger workforce.

Hence: the post-heroic leadership concept resembles that of authentic leadership. Authentic leaders are said to create leaders out of their followers and to have a self-transcendent attitude that works in the favor of the greater good. And as we have just learned, it is indeed an appreciated quality of managers in the eyes of employees. The only thing that managers and leaders need to learn if they want to become greater, more authentic leaders is to let go. Let go of their idea of superiority, pride and status.

They will not lose anything, quite the opposite: they can only win.

Please send your comments to this blog or email me at andrea.derler@gmail.com

References:

Kieser, A. & Kubicek, H. (1992): Organisation, 3. Aufl., Berlin/New York
Link, J. (2004): Führungssysteme, 2. Aufl., München
Simon, H. (1996): Die heimlichen Gewinner (Hidden Champions): Die Erfolgsstrategien unbekannter Weltmarktführer, Frankfurt am Main/New York
Wimmer, R. (1996): Die Zukunft von Führung: Brauchen wir noch Vorgesetzte im herkömmlichen Sinn? In: Organisationsentwicklung, 4/1996, S. 46-57
Winterhoff-Spurk, P. (2002): Organisationspsychologie: Eine Einführung, Stuttgart

Getting down to business…

Lots has been written in this blog about Authentic Leadership: the concept of authentic leader behavior as discussed in academia; real examples of authentic leaders have been described; and my experiences with pseudo- and inauthentic leadership were shared with you.

A question that has bugged me for a long time is: (how) do people who do not know much/anything about the concept of authentic leadership actually think about it? Are authentic behaviors if displayed by leaders actually being perceived? In simple terms: do employees recognize an authentic leader if they meet one?

Follower Perception Questionnaire

Tomorrow I’ll start a series of interviews with employees at a local non-profit company about exactly that topic. The plan is to conduct a qualitative research study about this complex topic and I’ll start off with a short questionnaire (Follower Perception Questionnaire) that I designed.

I’m excited and very curious about these preliminary outcomes. Theory will meet practice at last.

Wish me luck!

Cultures and Authenticity. Who am I, really?

Back in the old days, when I used to be the Austrian Andrea, life was simple. I was born into an Austrian family; I grew up the Austrian way. I was 100% Austrian. I lived and breathed Austrian values, mindsets and attitudes. My religious, political and cultural views were strongly influenced by who I came to be in the setting that I grew up in. Had you asked me then, I would have said that I was a true, a real Austrian. An authentic Austrian, maybe.

Then I lived in Germany for a bit and married a German man. Despite the cultural differences between the Austrians and the Germans, we share a similar mindset about the most important questions in life. However, my ‘Austrianness’ softened up and I became a little bit German, too. Then, we lived in the UK for several years and I acquired a chunk of the British culture. So, my already confused ‘Austrianness’ got mixed up with a totally different way of living. Again, I became a little less Austrian. To top it all off, now we have been living in the USA for a number of years, and apart from being even less Austrian, I have two American children. They have three passports; they understand two languages and speak English better than I ever will. How Austrian, or German, or American will they be? And, what bothers me more: how Austrian am I still?

Does culture impact the Self?

Whenever I talk about Authentic Leadership I use the terms ‘true self’, ‘core self’, or ‘identity’. These are crucial terms in the discussion because they summarize the sets of values that make a person. There is lots of literature on identity theory, and it’s fascinating to think about one’s own identity and how it came into existence. Contrary to my previous beliefs (I am one and the same no matter where I live and what I do) I’m starting to see how much of an influence my environment has on me. Back in the USA from a one-month vacation in Europe I realized that, as much as I love Austria, I’m no Austrian anymore. I still embrace many of the Austrian values: the importance of enjoying the little pleasures of everyday life, the genuine friendliness and the relaxed search for perfection. But there are others that I don’t share anymore (the aversion to uncertainty, the sluggish adaptation to modern life, a lack of speed). This means that I have become sensitive to those Austrian values that are less desirable to me, simply because I have been adapting to other cultures over a period of time. I am still me, but what I think and do has been strongly changed by the different environments I live in.

Even in terms of simple every-day behaviors, I can see that I have become a hybrid. For example, I believe that “Cash is King” (Austrian) yet I pay exclusively by credit card (American). I like an elegantly served glass of beer (Austrian) yet I liked the pints of lager in English pubs even more (British). I think it’s right to have speed control on motor ways (Austrian) but I usually go crazy on the German autobahn with 180 km/h (German). I much prefer an inner-city shopping trip to strip malls (Austrian) yet I enjoy thankfully the free parking at the Mall (American). I make a point of walking to do errands as much as possible (Austrian/German) yet I adore drive-through banks and coffee houses (American). The list of examples is endless.

Ten years of adaptation to different countries, people and every day habits and behaviors have shown their impact. I might be the same Andrea in some ways that I was before, but in many ways my values have changed and with them my attitudes and behaviors. I learned that right can be wrong, and the other way round.

Can I maintain a sense of Authenticity?

It’s important to understand one’s own Authenticity, because then we can learn about Authentic Leadership. What I know so far is that the development of one’s own authenticity is a process, one whose ending we will not even live to see. Does that mean that there is no authentic Self because for it, there has to be a set of certain values somewhere within us? -  In other words and applied to my own example: did the changing environments do my authenticity more harm than good because it destroyed my fixed value system?

I believe the opposite it true. I think that the “Andrea the hybrid” understands her own Self much better than Andrea the Austrian.  Why? Because it is being tested through regular contact with contrasting cultural values and this process acts like a sieve: only the really important values remain on the surface.

Bottom line is: a heightened sensitivity to the impact of our environments on our own Self helps enormously to figure out Who we are and Who we want – or don’t want – to be. My future research will therefore be directed at the impact of cultures (geographical as well as organizational) on Authentic Leadership. Let’s see what I find….

If you have a story to share with us, please feel free to write a comment.

An Authentic Leader of Today (and Tomorrow)

One of the newest developments in leadership studies is the focus on the complexity of social entities. Of course, societies are social systems, and so are organizations. My interest in the Macro-view on leadership was sparked by my involvement in the LEAD Institute and their fantastic work on Executive Development and Organizational Culture Change. Everybody who has ever worked in a company will be able to tell interesting tales about how people did what and why. They will be able to describe prevailing values, rituals and symbols, the work climate, dress code, and the kind of gossip at that work place,  as detailed as they can talk about the purely professional aspects. Humans are social beings, and we just can’t help our desire for involvement in a certain culture, and that way we sometimes help create, perpetuate or destroy an organizational culture.

What has all this to do with Authentic Leadership, you ask?

My interest in Authentic Leadership will be extended to the whole organizational context. It’s no secret that authentic leaders will thrive in some contexts but not in others. The details I have yet to figure out.

For now I’d like to refer you to a recent NYT interview with a young top executive and CEO of an online company called Zappos. His responses to an interview at the Corner Office are baffling. His level of unbelievable maturity and personal depth is combined with his sparkling youth and genuine concern for his company in the most inspiring way. He talks about organizational culture, the potential of weird people and – authenticity.

Enjoy the read!

How to make an Authentic Decision

When President Obama didn’t give immediately a press conference after the failed bomb attack on Christmas day he was criticized for not talking to the country. (He did, three days later.) Before that, Obama was criticized for taking too long whilst trying to make a decision on the US-strategy in Afghanistan. (It took about three months.)

In short, his critics wish he would make his decisions faster, react quicker. They sense indecisiveness and weakness, qualities they don’t appreciate in their President. (Qualities which certainly aren’t desirable in any leader, for that matter.)

I think there can be a different reason for a time delay in decision making processes:  some leaders want to do it properly.

Information Processing

To be objective is desired and necessary for leaders, and at the same time it is only human not to be. But wouldn’t it be nice if all leaders were aware of the responsibility they have in terms of the outcomes of their decisions? If they could only look at a problem from more than one angle, if they had the ability to overcome their bias, misperceptions, prejudices and fears, and I they were able to form their very own opinions?

Authentic leaders have been described to do just that: avoid following popular opinions and instead come to their very own conclusions about an important matter. They seek alternatives where possible before making a commitment, and try very hard to develop a balanced point of view about a problem. In order to do just that, leaders need the ability to critically assess a situation – as well as their own positioning in it. And all that – takes a little more time than firing away with words, actions and orders on the first hunch.

Authentic Decisions

The ability to recognize that one’s own perspective can always be prone to paradoxes if not errors is called “balanced processing of information”. The term ‘balanced’ refers to the attempt of balancing one’s own viewpoint with inputs from others in order to avoid falling into the trap of self-righteousness.  Especially for leaders it is crucial to see the whole complexity of an issue because it can help minimizing the risk of overseeing important information. To balance information is also useful when it comes to anticipating the consequences of one’s action or the outcome of moral dilemmas.

Now, I think it can be as important how a leader came to a certain decision as the actual outcome of the decision making process. In that sense, making an authentic decision means all the above, as opposed to basing decisions on nothing but belief.

In very complex situations, leaders cannot possibly anticipate all results, consequences, changes and future developments. But they can certainly try to doing so by collecting information and making a careful assessment before making a decision. Can they think too much, and take too long, miss important opportunities and fail by doing so? Yes, of course! But equally, they can fail by not thinking things through properly.

Perhaps you agree with me that a talk to the nation only hours after the failed bomb attack would have set the USA in panic mode. Maybe you also think that the war in Afghanistan is a very complex issue and you are glad that Obama took his time before his decision about the military strategy.

It makes me think that he took these matters very, very seriously. And sometimes, that is all a leader can do.

Resources:

Avolio, B.J. et al., 2009. A meta-analytic review of leadership impact research: Experimental and quasi-experimental studies. The Leadership Quarterly, 20(5), 764–784.

Eigel, K.M. & Kuhnert, K.W., 2005. Authentic Development: Leadership development level and executive effectiveness. In W. L. Gardner, B. J. Avolio, & F. O. Walumbwa, eds. . Authentic Leadership Theory and Practice: Origins, Effects and Development. Monographs in Leadership and Management. Elsevier Ltd, pp. 357-385.

Luthans, Fred & Avolio, Bruce J., 2003. Authentic Leadership Development. In Positive organizational Scholarship. Berrett-Koehler.

May, Douglas R. et al., 2003. Developing the Moral Component of Authentic Leadership. Organizational Dynamics, 32(3), 247-260.

On a Personal Note…

For me, this past year was a year of change and positive turnarounds. The biggest event in my professional life happened when I realized that my previous educational institution had deceived me and many others in the most disappointing way. My discovery about Thierry’s lack of academic accreditation was received with amazement and shock by many colleagues. On a positive note, I managed to make sure that future damage could be prevented; without its proper academic accreditation, this school cannot award (or sell, for that matter) Masters and PhD degrees anymore.

What does 2010 have in stock?

This coming year will be a new beginning for me and my studies of Authentic Leadership. My work and pursuit of a doctoral degree will continue at the Fernuniversitaet Hagen, Germany, and I’m excited about my involvement in the department of Business Administration. I have already started to explore other research areas and established new contacts.

This blog has become an important part of my work on Authentic Leadership. Informal writing about the topic that interests me most helps me to gather my thoughts and forces me to keep academic studies relevant and practical. I see blogging as a form of leadership because it is an influencing tool; I also accept the responsibility that comes with that.

Thank you all for reading my posts, for participating and for spreading the word in 2009 – let’s continue this path in 2010 together.
Let me wish you all a fantastic New Year 2010!

If they had a choice – would your people follow you?

Lately I have been thinking a lot about the difference between formal and informal leadership. Let’s say that ‘formal’ leadership refers to the assignment of a leadership – or followership – position. Most people have a boss or are the boss; everyone who wants to be part of an organizational hierarchy has to accept, respect and follow – or be – a person with formal authority.

Then there are ‘informal’ leadership relationships, those that develop naturally within a group of people where one or more people take the lead, and the others follow them naturally. These ‘informal’ leader/ follower dynamics are quite interesting, because their members do not adhere to any external rules or organized structures. Followers more or less choose their roles, and leaders emerge by setting the tone for the group and making the decisions. It is up to these informal leaders – and not to organizational rules and hierarchies – to demand the respect and trust that they need to accomplish a certain task.

Informal, Non-Human Leadership

Maybe I have been thinking about this topic because there was a lot of hype about the dog-whisperer in the news. Cecar Millan is known to be the best dog trainer in the world, and his philosophy is fascinating yet basic: dogs are happiest when they have a strong leader that they can follow.

However, he claims that they will only follow a stable leader. As opposed to humans, that is, who will also follow unstable leaders. That is how much integrity dogs have.

Having trained an extremely rambunctious 12-month old, 50+ lbs Alpha Male dog myself, I can wholeheartedly confirm Millan’s point of view. The absurd helplessness, deep frustration and pure rage that I first felt in the face of my own lack of power over him helped shape the outlook on my personal leadership style. It wasn’t until I realized what he needed that he started to genuinely obey me: a strong, consistent leader. But I had to fight for his obedience and loyalty very, very hard.

Well, in the rather rationalized environment of human-to-human leadership, managers and leaders can rely on their position and job title to help gain respect and power. We are immersed in a context where we are forced to follow those leaders that have been assigned to us. Dogs, on the other hand, don’t know these kinds of social and organizational pressures; they sniff out the stable from the unstable people and follow them accordingly.

If they had a choice, would they follow YOU?

Following on from this, I came up with a thought-experiment by asking: if people had a choice, would they follow their bosses? If human team members were a pack of dogs and their manager the lead dog for just one day: would they still obey his requests, respect and follow him? Or, would they overthrow, or ignore her or simply chase her away and choose a different leader? In other words: if the restraints – and protection – of organizational life would disappear for one day, leaving the question of leader- and followership to pure and naked nature: how many of the bosses would still be considered as such? Just consider for one moment: If you are a boss/manager/leader of others: do you think they would still follow you without your formal authority?

If yes: Why?     If No: Why Not?

Hiding behind a job title, or being a True Leader?

The dog-comparison works well for this experiment because dog behavior is a visible manifestation of those animal instincts that humans also possess. Of course, human life has become quite sophisticated and complex, rendering us capable of much more than any other animal. But our knowledge can deceive us, our social systems create an unnatural environment for some fundamental processes. The structure of formal leadership positions in organizations can make us forget that we still have to fight for the respect and followership of others.

Our job titles and place in the hierarchy can make it too easy to insist on our right to lead without being true leaders. That’s why it can be helpful and, at least, interesting to ask oneself why others should follow us. How much stability, trust and direction we really provide to be worthy the followership of others.

Comments from human-to-human, as well as human-to-animal leaders are welcome! (:-)

Leadership Blogs worth checking out

This time I’d like to give a few recommendations for interesting blogs that are dealing with the topic of leadership, authenticity in organizations, business etchis and business in general.

My favorite is, of course, Bill George’s blog; he is the ex-CEO and now Harvard professor who made the idea of Authentic Leadership ‘famous’ and acceptable for business people.

Then there is a high-profile blog by the Washington Post, featuring leadership experts of all kinds that offer interesting views on the topic.

If you need a break from leadership issues, check out Trust Matters, whose authors give a lot of thought to a variety of (business) issues.

The LIFT Blog is a great resource for people who want to learn more about Positive Organizational Scholarship (POS), considering that Authentic Leadership is one of its relatives.

Last but not least, my latest find is a blog called Authentic Organizations which of course complements my work on Authentic Leadership perfectly.

So, for those of us who might need a break from eating turkey this coming Thanksgiving, or from meeting relatives and driving from feast to feast: let’s curl up on the sofa with our laptops and enjoy some interesting online mind-sharing!

I’m back in the Game!

I’m pleased to announce that I will commence working as research assistant at the Faculty for Business Administration, Leadership, and Organization, at the University Hagen (FernUniversitaet Hagen, Germany) in January 2010.

This also means that I keep pursuing my goal of studying towards a PhD. I’m very grateful for this fantastic opportunity and look forward to this new challenge.

The Image Problem of Authentic Leadership

Authentic Leadership is suffering from an image problem. The majority of non-academic writings that I see do not look at it as the complex social phenomenon which it is. Even people who genuinely want to understand authentic leadership and feel very strongly about its importance in business, only look at it in a one-dimensional way. After a lengthy online-discussion about the nature of authentic leadership, I was utterly frustrated because I hadn’t learned anything new. All I did was to defend my position as a leadership scholar against some people who haven’t thought things through yet (which is fine, but doesn’t do the topic any favors). Consequently, I tried to figure out what it was that separated our points of view in such a fundamental way.

After a few days of brooding over this question I realized that the core of our (friendly) disagreement constituted not only a difference in world views, but I know now where some of the misperceptions about authentic leadership  come from.

Tunnel view, or: why we need to look beyond the Self

In short, many people get stuck in focusing on the Self. I totally agree that self-awareness (knowing yourself) is the basis for authentic leadership and many of my discussions cover that issue. Yes, authentic leaders must look inward, this being a totally personal and individualistic act. They must know themselves well, and be able to coordinate actions and behaviors with their true Self. For many managers, the discovery of their Self can be a life-changing event and help them become happier people and better leaders.

But self-awareness is only the starting point for our studies of authentic leaders. If you look further down the line, considering the social interactions leaders have and the complex organizational structures they are in, we realize that we need to understand more than the process of self-awareness. Leaders have to be able to look beyond their own Self, too. They need to incorporate the needs, expectations and opinions of their followers, in order to respond to them as effective leaders.

I am aware that is tricky, not only in theory. Many opposing concepts, principles, values and consequences between their Self and the outside world will pop up, and any leader has to struggle with these dichotomies on a daily basis. Still, it is through interactions and experiences with the outside world (= people) that leaders enhance their own, their followers’ and their organizations’ development and growth. Change can only happen when the status quo is being questioned, and that always involves opening up our own mind to others – and genuinely consider, as well as question, the expression of our own Self in our actions and behaviors.

Bottom line: If authenticity would only refer to my need to “accept myself as I am without apology” or to celebrate my “uniqueness” I could not only end up being pretty lonely but also as a rather ineffective leader.

The halo of Authentic Leadership

Another argument that I keep hearing is that we can’t study authenticity/authentic leadership scientifically. To me this sounds as if the topic is too personal, too precious, too complicated to understand- yes, too holy. I argue: we express our authenticity (and lack thereof) in tangible actions and behaviors. And the latter can be studied very well.

I have failed in the past to critically look at the concept of Authentic Leadership, too. Whilst I think it’s the most interesting concept I’ve come across, I’m also aware that it has flaws. It’s not the only way to lead, and probably not the best strategy in all circumstances. Nevertheless, I know for sure that an esoteric approach to authenticity and authentic leadership renders us blind to its actual practicability and its use for managers and leaders, practitioners and coaches. Everyone seems to “know” what authenticity means, and most people then conclude that the discussion around authenticity should look the same as the discussion around authentic leadership.

Well, life and leadership are a bit more complicated than that.

With the awareness that there are many people out there who might disagree, I look forward to their critical comments and feedback.