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Leadership Survey: Leaders’ Ideal Employee

 

Did you know that a leader’s personal expectations towards her or his employees can greatly influence – and sometimes also bias – their relationship?

In addition to the explicit organizational requirements for staff members, most leaders have an implicit, unexpressed theory about the way effective employees should be like. Whilst we know that this informal, mental image of an ‘ideal employee’ exists, we don’t know how it is formed in the hearts and minds of leaders.

I am currently conducting a leadership survey to study managers’ image of an ideal (=most effective) employee, or in academic terms, their implicit follower theories.

Besides of this being a juicy topic in itself, leaders’ implicit follower theories could be at the bottom of successful leadership. So far, we don’t really understand if and how organizational contexts and business objectives impact managers’ preferences for certain employee types. I think I might have figured out a way to investigate just that.

WHY (would you want to participate)?

If you and your organization are interested in participating and receiving free, customized information on your leader’s ideal employee profile – and much more -, please contact me as soon as possible for further details about the aims and contents of the study.

HOW (is it being done)?

The study is conducted in form of an online- survey with people in leadership positions. Completion of the survey takes approximately 20 minutes, and individual responses are kept strictly confidential. A full report of the results and their interpretation will be delivered upon completion.

Please contact me today at andrea.derler@gmail.com

 

Where Art and Leadership Meet

Leaders have repeatedly been compared with artists. The way leaders see the world and create something new, how they integrate aspects of the status quo with their vision of the future and communicate their goals is indeed similar to the creative process of artists. Some authors* have tried to pin down certain factors in the work of leaders and artists that allow for this comparison. The existence of a vision is an obvious common factor; leaders and artists are more sensitive to the world around them and are able to envision the future in new ways. In both cases, having the vision is equally crucial as the process of its communication to others, and its practical implementation. Another similarity would be the act of composition, where the leader utilizes different sources for the execution of the plan, as much as the artist uses certain tools to create a tangible piece of art.

As opposed to looking at the ways leaders are artists, I would like to emphasize the way artists can be leaders. The way they are able to lead their audience is different from the typical request for followership by other leaders. In their own right, artists can be thought-leaders and do so most effectively when they are authentic.

Authentic art as invitation to follow

Leadership and art are both about effect. If an artist has created a piece of art that has an effect on the audience by provoking new thoughts or emotions, it is leading change. The artistic process results in the tangible expression of the artist’s inner life, so what we see or hear reflects the artist’s own feelings and thoughts in response to their experience of the world. At best, the creator’s authenticity shines through his artifact with a message and an unspoken invitation to follow.

Most recently I have come to know the work of American painter Joe Lovett. His latest painting is a meaningful masterpiece that tells his own take on the story of our time. In it we recognize another leadership aspect of art: artists, like leaders, can capture the world on our behalf and thereby create a feeling of solidarity through the embodied message. With “Stretch the Strangle Hold”, Lovett created a painting as much as a statement, one that respectfully disregards its audience and yet creates a home for those who feel the same. In many ways it provides an example for the way art can take on a leadership function, albeit it is claimed gently and cautiously.

Where art and leadership meet and part

Most striking for the analogy between art and leadership is the authentic persona that stands in the center of good art, and good leadership. Using my example, Lovett’s work is authentic and hence, effectual, mainly because it is a true representation of his personal worldview. Like with authentic leadership, authentic art depends on the creating individual:

“The artist’s own individuality as a person is a determining factor in this different view of the world; what is seen is modified by the artist’s thought, thus producing both a window to the world and a window to the artist’s mind.” **

Hence, art can teach us about leadership in terms of two important aspects: the awareness of one’s values, expressed through self-awareness, and the ability to communicate one’s world view effectively to others, otherwise known as transparency. Both are crucial for the effectiveness of the message that is to be brought across, by leaders and artists alike. Of course, there are limits to the commonalities between art and leadership, most fundamentally in terms of the nature of social interactions. Whilst both art and leadership require others to be recognized in their respective role, the need for functioning relationships is greater in leadership than in art. For example, as long as an audience recognizes the artist as such they also know that their input into the artist’s future work could be minimal. Taken to the extreme, this could put the artist at risk of self-absorbance because she does not require others as justification for her work. Leadership, on the other hand, entails not only the ascription by others but the joint journey of leader and followers.

Still, these differences should not distract from the notion that art can be an act of authentic leadership, and leaders can look at artists for guidance. In both cases, it will be up to the audience to follow.

Reference:

*Cadenhead, K., & Fischer, G. (2000). Leader as Artist. Journal of Leadership &Organizational Studies, 7(2), 75-87

** ibid. p. 76

Meaningful Profits: An Oxymoron?

I’m no socialist, or communist, and I have never held views that could be interpreted as anti-capitalist. In fact, growing up in a family business made me understand the value of making (enough) money from early childhood on. In my teenage years I developed strong interests in business and philosophy alike, represented most pointedly in my past work experience as business banker with a Masters degree in Philosophy. However, I have always found it hard to unite the principles of economics [=making profits] and philosophy [=finding meaning] because in the real world, they somehow seemed to be in opposition to each other. On one hand, I consider financial success in business invigorating, refreshing, and admirable; on the other hand I detect an aversion to the focused pursuit of such success and the over-emphasis on profitability. Until now I didn’t know how to explain this ambivalence within myself.

The Pursuit of Profitability

Most businesses stress the importance of the bottom line, and this emphasis trickles down to almost every employee in a company. More turnover, higher sales numbers, customer acquisition, networking – everything is tuned towards getting more in for your business, because it will hopefully result in more profit. Most of us are geared towards that goal. Hence, a recent time-travel back to Peter Drucker, one of the top management theorists of the last century felt very refreshing to me. In one of his books*, Drucker wrote:

“The concept of profit maximization is, in fact, meaningless.”

So, with that one sentence, Drucker annihilates the everyday striving of mankind, our seeming purpose in life, the reason for our daily work struggles? I just have to like this guy.

Of course, Drucker wouldn’t have earned his reputation and influence with this statement alone, so this is what he meant by it: he did acknowledge the importance of profits and profitability for individual businesses but he reasoned that making profits is not the purpose of business activities but a limiting factor:

“Profit is not the explanation, cause, or rationale of business behavior and business decisions, but the test of their validity.”

To think about profitability as an indicator of something else (= activities that make just sufficient profit to cover risk and avoid loss) helps me look at making profits in a slightly less obsessive way. It enables me to shift my perspective from caring mainly about the bottom line to the actual work businesses are doing. So, now that the erroneousness of pure profit pursuit has been established, the question of meaning still remains.

Purpose, Business and Society

You might ask: Why the fuss about these definitions, or What’s so bad about viewing profits as sole purpose (apart from the fact that some of us don’t want to live with that)? Because every extreme breeds its opposite. In the case of the profit motive of businesses, Drucker suggested that it breeds hostility to profit itself in others, which in turn is “among the most dangerous diseases of an industrial society.”

(I experienced this hatred first hand as student at the University of Brighton (UK) in a class about the philosophy of Karl Marx and it worried me deeply: young people talking about ‘capitalist pigs’, growing up with a near-communist intellectualism and trying to represent the opposite to everything the modern capitalist society stands for. How is that going to work out once they wake up to the realities of the working class? Not at all, or very destructively.)

The solution á la Drucker relates to the shift of perspective, away from viewing profitability as the ends of all means, to looking for its real purpose:

“Its purpose must lie outside of the business itself. In fact, it must lie in society since business enterprise is an organ of society.”

So, we could have our cake and eat it. It is theoretically possible to combine the pursuit of profitability with a meaningful contribution to the community. This perspective certainly resolves my own dilemmas regarding the fascination with business and the quest for meaning.

What can it do for you?

Let me know by commenting on this blog, or by emailing me at andrea.derler@gmail.com

Reference:
*Drucker, P. F. (1973). Management: Tasks, Responsibilities, Practices. Harper Paperbacks.

In the Eye of the Beholder: Employee Perceptions of Authentic & Inauthentic Leadership

In May 2010 I conducted 10 face-to-face interviews with employees of a non-profit organization in Ann Arbor to find out what authentic and inauthentic leadership means to them. Instead of asking an abstract question about an ambiguous term, I asked them for examples for both of these categories. What emerged from the interviews were fascinating descriptions of real-life leaders of either kind, combined with narratives and explanations of why the participants would describe authentic and inauthentic qualities the way they did.

Authentic Leaders larger than life? – Not at all.

One of my personal goals was to bring the academic concept of authentic leadership to life, because in my perception it was too artificial, too God-like, too perfect. But listening to the participants’ descriptions brought it home to me that we were not talking about ideal leader- images at all, but real-life managers with authentic qualities. This only shows that it is perfectly possible to live the life of an authentic leader – more or less!

Because: What counts is not what leaders think they are, it’s what their followers perceive, remember?

So, topping the list of qualities perceived by employees as authentic are activities related to enabling professional development in others and transparent behaviors:

“he stood up and told everybody: ‘The only person that could tell you No is me. It’s everybody else’s job in the organization to figure out how to make things happen.”

“I would describe them as authentic because I feel like under that type […] I’m able to professionally develop”

“when we were asked for our input, when we were provided freedom and discretion, that that was all genuine […] that there were no traps set out for us.”

“it’s nice to have somebody who thinks, you know: “let’s invest in you, let’s invest in your capacity”

“you just never thought that, what he wasn’t saying was what he felt and how he wanted things to be done”

“I can honestly say, I can’t ever remember doubting or thinking, he’s not being authentic with me.”

“in a sense, he wasn’t dishonest about his dishonesty. I think that’s authentic.”

“He doesn’t sugar coat. He tells it like it is. He lets you know when you are going, when you are walking into […] a hail storm”

Inauthentic leaders: beware!

The participants had equally comprehensive descriptions of the leaders whom they described as inauthentic. Mainly, these managers are perceived to pursue personal goals more than organizational or team goals, and to lack a sense of truthfulness and transparency.

Ironically, whilst inauthentic leaders might hope that their employees won’t notice, I found that they do:

“I was really more a mechanism to them to gain their own success”

“this was a leader who was trying to create a situation for his or her own personal advance”

“he didn’t really want a team of people, he just sort of wanted to move people around the board”

“he also did a certain amount of manipulating, pitting people against each other by little asides”

“you couldn’t have a conversation with her and expect open and honest discussion”

“to me I was like a warm body to him, and that he was working through me”

“it always seemed like there was something, something else driving her behavior, other than the good of the […] company”

“I really wondered if what he was telling me was what he really wanted, or whether it was in some sense a manipulation, versus you say what you mean, you mean what you say and we don’t have to second-guess whether we are in something for real or not”

And much, much more…

Whilst this is obviously only a tiny fraction of the data that I gathered (328 items overall), it allows a glance at the way real-life people perceive their managers to be (more or less) authentic/inauthentic. The subsequent goal of this study was the investigation of temporal patterns in the perception of authentic or inauthentic leadership. Hopefully I’ll find the time in the near future to share some of that information with you.

Meanwhile I’d like to encourage You to send me Your interpretation, perceptions and examples of authentic and inauthentic leadership. You can also email me at andrea.derler@gmail.com.

Thanks!

(Implicit) Messages and Leadership: A Dangerous Liaison

This is an addendum to last month’s blog entry ‘Sarah’s Symbolism: a lesson in distant leadership’ as I found more examples for reckless communication that sends implicit messages to others. In the previous post I argued that Sarah Palin’s aggressive ways of communicating her political message can provoke her less critically inclined supporters to action, such as happened in the shooting of Gabrielle Giffords.

Now, it is happening again and again when some extreme Republicans try to communicate their political agenda. I’m surprised and shocked at  how some people abuse the freedom of speech for the purpose of political warfare.

Death by Words: or, when leaders talk recklessly

Example 1:

When political leaders communicate with their constituents they sometimes do so in an intentionally ambiguous manner. This is meant to reach as wide an audience as possible and to leave room for personal interpretations. Everybody wants a say after all, and if politicians tie themselves down too much on one issue, some potential voters might feel repelled. What happened at a town hall meeting in Georgia, though, was a really bad example for non-committing to a position by the republican politician Broun: When asked by an attendee “Who’s going to shoot Obama?” , he laughed it off and took up the thread by expressing his wish for a different President after the next elections.

Why I think this response was totally unacceptable?

Because by not challenging such a statement immediately, which as the ‘thought leader’ at that meeting he should have done, he implicitly agreed that this might not be such a bad thing after all (= getting rid of the president). And what happens if a leader sends a message – clearly or implicitly? It might find executors quicker than anyone could wish for. More importantly: he set the stage by permitting this statement to remain unchallenged, therefore creating and encouraging an aggressive stance, a violent political culture amongst the far right.

Example 2:

The most distasteful and insulting remark came from Kansas state lawmaker Peck, who  implicitly suggested to shoot immigrants like feral hogs:

“Looks like to me, if shooting these immigrating feral hogs works, maybe we have found a (solution) to our illegal immigration problem”

It’s hard to find anything implicit about this message, as it seems clear and unmistakeably hostile towards immigrants. What some politicians do to conceal this explicitness, however, it render the statement a “joke” or, as dishonestly as possible, apologize for it. They seem to know that, no matter what is said afterward, the words have been said and heard, the message conveyed to those who are willing recipients.

Example 3:

Not that I expect any intelligent message to come from Glenn Beck at all, but this one is a master piece: Recently he picked upon a scientist who (40 years ago) wrote a paper on outlining a plan to help the poor of New York and other big cities to get on welfare. Beck, probably in an attempt to sound sophisticated by knowing about research altogether called the retired scientist “one of the most dangerous people in the word” because “she was trying to instigate a vast conspiracy to overthrow the American financial system.”

Yes, I would laugh, too, if it wasn’t so damn dumb. The woman received hundreds of death threats, an unsettling experience that I wouldn’t wish on anyone (not even Glenn Beck).

Again: it’s true that Beck did not explicitly wish her death, but the consequences of his mindless attack on her work led to others execute his implicit message of trying to get rid of someone like her to pursue his political agenda.

Implicit Messages by Leaders

The challenge for people in leadership positions (formal or informal leadership positions) is that they communicate with every word, gesture, appearance, intentionally or not. Hence, they are indeed co-accountable for actions that follow their messages, implicitly or explicitly.

The Merriam-Webster dictionary defines the term ‘implicit’ as something that is “capable of being understood from something else though unexpressed”. This is the problem and the potential of implicit messages by leaders: they might or might not be understood in the way they were meant to be understood and room for interpretation includes room for action. Leaders who do not want to appear like the three examples above might want to make sure that they:

1)    Try to communicate their messages explicitly
2)   Be aware that they communicate no matter whether they mean to or not
3)   Align their intentions and explicitly communicated messages

Only so can they approach the objective of communicating authentically and utilize their leader potential, instead of using their leader power like Broun, Peck and Beck.

Sarah’s Symbolism: a lesson in distant leadership

For those of you who haven’t heard: Sarah Palin once again put her foot in her mouth. I’m not talking about the “blood libel” incident. I’m pointing at a much more interesting aspect of her leadership, one that has peaked in the latest shootings in Arizona and the following heated debate about the current political atmosphere in America.

For once, Sarah actually underestimates her influence on those who are proud to be her followers. She underestimates the power of the values she embodies and which she symbolizes with her every move. This is leadership at its worst.

Gun Sights on Democrats: Palin’s Targets

Here is what happened: in trying to pump up her image as nature-loving, bear-hunting individual, good old Sarah didn’t think much of it when she authorized the publication of a web page, showing a map of the USA with those Democratic politicians under graphic gun sights that she wanted to ‘target’ as her political opponents. And promptly, last week, a mentally disturbed person went ahead and shot several people during a political meeting. To make matters worse: one of the people shot, Representative Gabrielle Giffords, an Arizona Democrat, was on Palin’s map. The heated debate that followed these executions basically twists and turns around the question if and to what extent Sarah Palin’s whole political strategy could have prepared the way to this outrageous act of violence.

Sarah’s symbols, or: when followers misunderstand

Sarah does not understand that, as leader she has a tremendous amount of responsibility. What she does, says, likes and dislikes has symbolic meaning to those who follow her. Nannerl O. Keohane refers to ‘distinctive symbolic links’ between leaders and thousands or millions of distant followers (as is the the case in national politics):

“Symbolic linkages between leaders and followers, the impact of the views and actions of followers in limiting or expanding options open to the leaders, and the responsibility of leaders for their followers are all crucial aspects of leadership.”

That means that leaders cannot say, and do what they like at any time and then be surprised if someone who follows in their footsteps, takes a wrong turn. Because what Sarah’s followers see and hear is her aggressive public conduct which nurtures an angry “they-we” divide between Republicans and Democrats. For example, she intentionally – or mindlessly – talks about “arms” [saying ‘votes’ and meaning ‘weapons’], or writes: “This is just the first salvo in a fight to elect people across the nation who will bring common sense to Washington…”. There is not much room for interpretation for her less critical followers and for those who are looking to justify violent acts of their own.

As leader, her responsibilities do not involve to control their actions but to influence their thoughts.

Bottom Line

Whilst it is obviously not Sarah’s direct fault that the shootings have occurred, she cannot rid herself of the deep responsibility for these actions, due to the symbolic interaction every (political) leader has with their followers. A lack of awareness of this linkage between her personality, conduct and communications is not uncommon amongst leaders, and sometimes it ends in such tragedy.

Reference:
Keohane, N. O. (2010). Thinking about Leadership. Princeton University Press.

Bad apples in an industry of decay

Heads are rolling in the financial industry, and individual bankers are beginning to be punished harshly for their crimes. The latest example is Jérôme Kerviel, a former Société Générale trader who was sentenced to three years in prison today as punishment for – hang on – for what, actually?

Sure, he admitted that he committed fraud, that he falsified documents, and made fake deals to hide his activities. But we also know that he acted within a very particular environment – an investment bank – meaning that he was embedded in a very special kind of organizational culture.

Corrosive organizational cultures as breeding ground for misbehavior

Lately, I have been studying the culture of investment banking by means of  insider reports. I learned that working in this industry is not for the faint of heart. The environment of these organizations is described as extreme: performance structures, working conditions, team values, management strategies and leadership styles are solely focused on making more money out of money. With all the side effects: ‘Pressure’ is a euphemism for the ways individuals are forced to work more, earn more, and gain more. Animosities are encouraged between colleagues inside and outside the firm to make them outperform each other. The strife for higher financial gains exceeds absolutely any other principle, and relationships are maintained for purely opportunistic reasons. “Trust” is a word that nobody remembers how to spell; neither clients, nor coworkers or employees are considered as persons. Just means of increasing profits.

So, are investment banks like Société Générale really surprised if individuals like Jérôme Kerviel act the way they do? I really don’t think so. Because they create the cultures within their organizations that not only encourage but evoke that kind of behavior.

And they get away with it most days.

The dilemma of personal responsibility and collective ideal

Whilst we have to acknowledge the fact that individuals need to be held accountable for their actions, I find it crucial to take a look at the conditions under which they arose. When taking excessive risks is a collective ideal in an organizations, an ideal that remains untouchable to questioning, critique or restraint, we must expect that people will go over the top. Hence, when Société Générale’s former chief executive Daniel Boutin is quoted to call Jérôme a “crook, a fraudster and a terrorist who acted alone” I have to grin and think: “well, he was in best company!”

Like I said in my previous post it will become increasingly interesting to study the conditions under which unethical – or ethical and authentic – behavior can evolve. Over the past few months I’ve come to understand that it’s not all too useful to investigate single bad apples like Jérôme to prevent future cases of corporate misdemeanor. Because it is not the one apple that infects the basket, but the whole basket that is in a state of decay.

Much more on this to follow.

Further Reading:

Freedman, Seth (2009): Binge Trading. The real inside story of cash, cocaine and corruption in the city, Penguin Books, London

Ishikawa, Tetsuya (2009): How I caused the credit crunch. An insider’s story of the financial meltdown, Icon [u.a.], London

Suzana S. (2009): Confessions of a City Girl, Virgin Books, London

Who needs heroes? Get yourself an authentic leader.

The practical application of a theoretical leadership concept such as Authentic Leadership has always been at the forefront of my brain and work (sometimes these two are even aligned). In my last blog entry I reported of my current undertaking: to investigate about what employees think of Authentic Leadership. Is it a recognized leadership quality? What do people affiliate with the term authenticity in leadership? Do they consider it as an important leadership trait? Questions like these and more preoccupied eight interviews so far and together the participants and I had pretty intensive conversations about this topic. With surprising results!

Without wanting to talk too much about the materials that are lying partly raw and untouched at the bottom of my iPod I still want to pick out one issue that seems to be important to those people I have already talked to.

Setting up employees for success

The quality employees appreciate most in their managers is a genuine desire to help people succeed. This is a clear outcome of our conversations, no matter what person I spoke to. I heard tales of managers people worked for decades ago, or current bosses; women and men alike, no matter the age or years of work experience: the most admired, recognized, appreciated and liked leader behavior is the active and conscious development of subordinates. It also can come in many forms: direct (working in the same office) or remote (working in a different state); frequent or random; personal or via training seminars.

Whenever an employee feels that their work is not only acknowledged, but that they professional forthcoming and their personal growth is an important objective for their boss, they will return it with great loyalty and good work results.

Implications: the leader’s superiority is at stake

If it is true that authentic leadership, amongst many other qualities, is associated with the development of followers, then we need to consider the implications. First, it is hard work for managers! How many leaders and managers think they have the time and energy to actively support their employees’ professional growth? It takes not only will power but a conscious wish for others to succeed – in addition to their own work loads, their own development, their own career aspirations etc. Second, many leaders might ask themselves: where will it lead? Will I become redundant? Will my employees know more than I do, become more powerful than me, or more valuable for the organization? For less visionary managers these might seem like valid arguments against a conscious decision to want their employees be set up for success – at every single opportunity. They might fear to lose their superior status as the boss, the ‘maker’, the one who knows best.

This issue has been discussed in the German business literature for a long time. In preparation for an exam I’ve been reading about the term “Selbstführung” (self-leadership), leadership that does not make the leader redundant, of course, but assigns her/him different tasks: coaching, advising, facilitating the self-leadership of employees. In the long run, some argue, the leader will become less important, an outcome that some managers may experience as “Narzisstische Kränkung” (narcissistic mortification). Others even question if leaders would still carry the “Feuer der Führung” (the the flame, or spirit of leadership) within them once they have been disillusioned of their own superiority and been made into facilitators of others’ success. This status of managers is called the ‘post-heroische Form der Führung” (post-heroic form of leadership), and it has been pointed out that it might be rare to find the appropriate leadership material for this kind of role for the reasons just mentioned.

Creating new leaders through authentic leadership

Of course, we are all geared towards looking after Number One first. I’m not so naïve to suggest that employees have to come first, regardless of the manager’s own professional and personal situation. But once this is settled, I believe that it is the role of a manager to make sure their employees are supported as intensively as possible. The reasons for me are quite obvious: great employees reflect a positive picture on the leader to outsiders. Unmotivated or unprofessional subordinates do the opposite: they will make their managers look bad, too. Furthermore, many managers wish for more loyal, participating and interested employees. Well, what goes around comes around: if they invest in them, they will get back what they put in. In other words: if managers actively help their followers to become the best that they can be, they will not simply work for them but with them. And third: the organization as a whole will benefit enormously if leaders help create a more independent, stronger workforce.

Hence: the post-heroic leadership concept resembles that of authentic leadership. Authentic leaders are said to create leaders out of their followers and to have a self-transcendent attitude that works in the favor of the greater good. And as we have just learned, it is indeed an appreciated quality of managers in the eyes of employees. The only thing that managers and leaders need to learn if they want to become greater, more authentic leaders is to let go. Let go of their idea of superiority, pride and status.

They will not lose anything, quite the opposite: they can only win.

Please send your comments to this blog or email me at andrea.derler@gmail.com

References:

Kieser, A. & Kubicek, H. (1992): Organisation, 3. Aufl., Berlin/New York
Link, J. (2004): Führungssysteme, 2. Aufl., München
Simon, H. (1996): Die heimlichen Gewinner (Hidden Champions): Die Erfolgsstrategien unbekannter Weltmarktführer, Frankfurt am Main/New York
Wimmer, R. (1996): Die Zukunft von Führung: Brauchen wir noch Vorgesetzte im herkömmlichen Sinn? In: Organisationsentwicklung, 4/1996, S. 46-57
Winterhoff-Spurk, P. (2002): Organisationspsychologie: Eine Einführung, Stuttgart

Getting down to business…

Lots has been written in this blog about Authentic Leadership: the concept of authentic leader behavior as discussed in academia; real examples of authentic leaders have been described; and my experiences with pseudo- and inauthentic leadership were shared with you.

A question that has bugged me for a long time is: (how) do people who do not know much/anything about the concept of authentic leadership actually think about it? Are authentic behaviors if displayed by leaders actually being perceived? In simple terms: do employees recognize an authentic leader if they meet one?

Follower Perception Questionnaire

Tomorrow I’ll start a series of interviews with employees at a local non-profit company about exactly that topic. The plan is to conduct a qualitative research study about this complex topic and I’ll start off with a short questionnaire (Follower Perception Questionnaire) that I designed.

I’m excited and very curious about these preliminary outcomes. Theory will meet practice at last.

Wish me luck!

Cultures and Authenticity. Who am I, really?

Back in the old days, when I used to be the Austrian Andrea, life was simple. I was born into an Austrian family; I grew up the Austrian way. I was 100% Austrian. I lived and breathed Austrian values, mindsets and attitudes. My religious, political and cultural views were strongly influenced by who I came to be in the setting that I grew up in. Had you asked me then, I would have said that I was a true, a real Austrian. An authentic Austrian, maybe.

Then I lived in Germany for a bit and married a German man. Despite the cultural differences between the Austrians and the Germans, we share a similar mindset about the most important questions in life. However, my ‘Austrianness’ softened up and I became a little bit German, too. Then, we lived in the UK for several years and I acquired a chunk of the British culture. So, my already confused ‘Austrianness’ got mixed up with a totally different way of living. Again, I became a little less Austrian. To top it all off, now we have been living in the USA for a number of years, and apart from being even less Austrian, I have two American children. They have three passports; they understand two languages and speak English better than I ever will. How Austrian, or German, or American will they be? And, what bothers me more: how Austrian am I still?

Does culture impact the Self?

Whenever I talk about Authentic Leadership I use the terms ‘true self’, ‘core self’, or ‘identity’. These are crucial terms in the discussion because they summarize the sets of values that make a person. There is lots of literature on identity theory, and it’s fascinating to think about one’s own identity and how it came into existence. Contrary to my previous beliefs (I am one and the same no matter where I live and what I do) I’m starting to see how much of an influence my environment has on me. Back in the USA from a one-month vacation in Europe I realized that, as much as I love Austria, I’m no Austrian anymore. I still embrace many of the Austrian values: the importance of enjoying the little pleasures of everyday life, the genuine friendliness and the relaxed search for perfection. But there are others that I don’t share anymore (the aversion to uncertainty, the sluggish adaptation to modern life, a lack of speed). This means that I have become sensitive to those Austrian values that are less desirable to me, simply because I have been adapting to other cultures over a period of time. I am still me, but what I think and do has been strongly changed by the different environments I live in.

Even in terms of simple every-day behaviors, I can see that I have become a hybrid. For example, I believe that “Cash is King” (Austrian) yet I pay exclusively by credit card (American). I like an elegantly served glass of beer (Austrian) yet I liked the pints of lager in English pubs even more (British). I think it’s right to have speed control on motor ways (Austrian) but I usually go crazy on the German autobahn with 180 km/h (German). I much prefer an inner-city shopping trip to strip malls (Austrian) yet I enjoy thankfully the free parking at the Mall (American). I make a point of walking to do errands as much as possible (Austrian/German) yet I adore drive-through banks and coffee houses (American). The list of examples is endless.

Ten years of adaptation to different countries, people and every day habits and behaviors have shown their impact. I might be the same Andrea in some ways that I was before, but in many ways my values have changed and with them my attitudes and behaviors. I learned that right can be wrong, and the other way round.

Can I maintain a sense of Authenticity?

It’s important to understand one’s own Authenticity, because then we can learn about Authentic Leadership. What I know so far is that the development of one’s own authenticity is a process, one whose ending we will not even live to see. Does that mean that there is no authentic Self because for it, there has to be a set of certain values somewhere within us? -  In other words and applied to my own example: did the changing environments do my authenticity more harm than good because it destroyed my fixed value system?

I believe the opposite it true. I think that the “Andrea the hybrid” understands her own Self much better than Andrea the Austrian.  Why? Because it is being tested through regular contact with contrasting cultural values and this process acts like a sieve: only the really important values remain on the surface.

Bottom line is: a heightened sensitivity to the impact of our environments on our own Self helps enormously to figure out Who we are and Who we want – or don’t want – to be. My future research will therefore be directed at the impact of cultures (geographical as well as organizational) on Authentic Leadership. Let’s see what I find….

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